FAQ

WHAT ARE THE SHIPPING COSTS?

  • Free shipping is available for local deliveries (Miami Dade and Broward) on purchases over $100 with discount code FREEDELIVERY at checkout.
  • Shipping charges for your order will be calculated and displayed at checkout (before payment).

WHAT SHOULD I DO IF MY ORDER STILL DOES NOT ARRIVE or if i'm not happy with the service?

If you are still waiting for your order and the deadline for delivery is already expired or you are not satisfied with your purchase. Keep calm and please email us to sales@paisausa.com and we will immediately proceed to resolve your case. Your happiness is our #1 priority.

DO YOU SHIP IN THE REST OF THE UNITED STATES?

Yes, we ship anywhere in the Continental US.

HOW DO YOU SHIP YOUR PRODUCTS?

We carefully pack our boxes with insulated thermal liners and refrigerants (dry Ice and Icepacks) to maintain appropriate temperatures during transit and delivery to ensure all our products arrive fresh and save.

.HOW LONG DOES IT TAKE TO GET ORDERS?

  • Miami Dade and Broward: If you place your order between Monday and Thursday, the order will be delivered the next business day. If you place your order Friday, Saturday or Sunday, the order will be delivered on Tuesday of the following week.
  • Rest of the cities in the US: We ship Mondays and Tuesdays (3-day labels - East Coast, West Coast), we also ship on Wednesdays to Florida, Alabama, Virginia, and Georgia. The order will be delivered in one, two or three businesses days depending on the shipping option you choose at checkout (3, 2 or 1 business day).

 HOW DO RETURNS AND REFUNDS WORK?

Here at Paisa USA your happiness is guaranteed, and our #1 priority is YOU. If your order arrives and you are not fully satisfied, we will refund you once notified. Notifications must be received within the next 24h of the reception of your order. We thrive for 100% satisfaction and will do whatever we can to bring our flavor to your home.