FAQ

WHAT ARE THE SHIPPING COSTS?

Shipping charges for your order will be calculated and displayed at checkout (before payment).

Cost will vary depending on your location (amount of refrigerants we must insert -Weight-); shipping label you choose ground, air; weight of your purchase.

WHAT SHOULD I DO IF MY ORDER STILL DOES NOT ARRIVE or if i'm not happy with the service?

If you are still waiting for your order and the deadline for delivery is already expired or you are not satisfied with your purchase. Keep calm and please email us to sales@paisausa.com and we will immediately proceed to resolve your case. Your happiness is our #1 priority.

DO YOU SHIP IN THE REST OF THE UNITED STATES?

Yes, we ship anywhere in the Continental US.

HOW DO YOU SHIP YOUR PRODUCTS?

We carefully pack our boxes with insulated thermal liners and refrigerants (dry Ice) to maintain appropriate temperatures during transit and delivery to ensure all our products arrive fresh and save.

HOW LONG DOES IT TAKE TO GET ORDERS?

We dispatch all orders on Mondays and Tuesdays only.

Your delivery date depends on your destination and the shipping service selected at checkout. Transit time begins when your order is handed to the carrier, not when the order is placed or the shipping label is created.

Orders awaiting the next shipping window will be scheduled for an upcoming Monday or Tuesday. If you need your products for a specific event, please contact sales@paisausa.com before ordering so we can help you choose a shipping option.