FAQ

What are the shipping costs?

  • Free shipping at local deliveries (Miami Dade and Broward) on purchases over $61 or greater with discount code FREEDELIVERY at checkout.
  • Shipping charges for your order  will be calculated and displayed at checkout.

What should I do if my order still does not arrive?

If you are still waiting for your order and the deadline for delivery is already expired, we ask that you please contact the email sales@paisausa.com and we will immediately proceed to resolve your case.

How long does it take to get orders?

  • Miami Dade and Broward: If you place your order from Monday to Thursday, the order will be delivered the next business day. If you place your order Friday, Saturday or Sunday, the order will be delivered on Tuesday of the following week.
  • Rest of cities in the US: Shipments are made on Mondays and Tuesdays (East Coast, West Coast), we will also ship on Wednesdays to Florida and Georgia. The order will be delivered in one, two or three businesses  days depending on the shipping option you choose at checkout.

Do you ship in the rest of the United States?

Yes, We ship anywhere in the Continental US. All products are shipped in insulated refrigerated packaging that includes gel packs and dry ice to preserve their quality throughout the shipping duration.

    Is it safe to buy online?

    Yes. Shopping at Paisa is safe, our e-commerce technology platform has a number of rules developed to protect credit card owners' data during and after the financial transaction" and DSS "SSL Security Certificate: This certificate ensures that all your personal data such as shipping address, credit card details and order history will not be disclosed.

    How do returns and refunds work?

    If your order arrives in bad condition we will refund you once notified. Notifications must be received within the next 24h of the reception of your order. We thrive for 100% satisfaction and will do whatever we can to bring our flavor to your home. Thank you for believing in us.