FAQ

What are the shipping costs?

Our specialized delivery team takes all necessary precautions to ensure the well-being of our consumers and that of our staff.

Our local delivery fee is $13.00

What should I do if my order still does not arrive?

If you are still waiting for your order and the deadline for delivery is already expired, we ask that you please contact the email sales@paisausa.com

How long does it take to get orders?

If you place your order from Monday to Friday, the order will be delivered the next business day.

Do you ship in the rest of the United States?

We ship anywhere in the Continental US including Hawaii and Puerto Rico.

Shipping charges for your order will be calculated and displayed at checkout. 

All products are shipped in insulated refrigerated packaging that includes gel packs and dry ice to preserve their quality throughout the shipping duration. 

Is it safe to buy online?

Yes. Shopping at Paisa is safe, our e-commerce technology platform has a number of rules developed to protect credit card owners' data during and after the financial transaction" and DSS "SSL Security Certificate: This certificate ensures that all your personal data such as shipping address, credit card details and order history will not be disclosed.

How do returns and refunds work?

For returns and refunds, you must inform in the first 48 hours after receiving the order, that you want a refund and the reason.  Do not discard the box or products.

Email us at: sales@paisausa.com with the following information:

  1. Date of the day you received the order.
  2. The full name to whom the order was sent.
  3. The email I use to place the order.
  4. The reason for the return.
  5. A phone number where we can call to coordinate the collection of products.

We will pick up the box with the products and upon receipt, your credit card will be refunded, and a copy of the confirmation will be sent to you by email