Shipping Policy
We want to ensure that your shopping experience with us is as easy and satisfactory as possible. That's why we'd like to share some important things you should know about our shipping:
We dispatch all orders on Mondays and Tuesdays only.
Shipping Cost:
Shipping costs depend on the total weight of the order and the shipping address. It is calculated based on the rate provided by the shipping company; we usually work with UPS.
Estimated Handling Time and Transit Time:
We dispatch all orders on Mondays and Tuesdays only.
Your delivery date depends on your destination and the shipping service selected at checkout. Transit time begins when your order is handed to the carrier, not when the order is placed or the shipping label is created.
Orders awaiting the next shipping window will be scheduled for an upcoming Monday or Tuesday. If you need your products for a specific event, please contact sales@paisausa.com before ordering so we can help you choose a shipping option.
Packaging:
We ship our products in well-packaged cooler boxes using refrigerated packages (Foam Cooler) with dry ice. This is a safe and effective way to maintain the freshness and quality of the food during transportation. The cost of this packaging supply is automatically calculated during the checkout process on our website. With these measures, we ensure that you can enjoy your favorite foods in perfect condition upon receipt.
Order Tracking:
To keep you informed about the progress of your order, we provide tracking information for all shipped packages. Once your order is dispatched, we will send you an email with a tracking number and instructions on how to track your package. This way, you can easily monitor its journey and estimate its arrival.
Successful Delivery:
To guarantee a successful delivery, make sure to provide an accurate and complete delivery address. If you have any special requests, please contact our customer service team before placing your order.
If Your Order Arrives in Poor Condition:
Please contact us immediately, preferably by email at sales@paisausa.com. It's essential that you take photos of the condition of your order to support your claim with the shipping company.
Wrong address:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at sales@paisausa.com. if you believe you have provided an incorrect shipping address.
If you have any further questions about our shipping policy please reach out to our customer support team at
Phone: (786) 660 48 71
Email: sales@paisausa.com
Address: 7921 NW 21st. St. Doral, Fl 33122, USA
